Contact Us

Last Updated: 28 January 2026

At GalaxySpaceAI, we value your feedback, questions, and support needs. Our team is here to assist you with account issues, trading questions, security concerns, or general inquiries about our cryptoasset services.

Please note: We provide execution-only services and do not offer financial, investment, or tax advice. For urgent security issues (e.g., suspected unauthorized access), contact us immediately.

General Support & Inquiries

Email: [email protected]

We aim to respond within 24–48 hours (business days). For faster assistance, include your Account ID (if registered) and a clear description of the issue.

Security & Account Compromise

If you suspect your account has been compromised, phishing attempt, or unauthorized transactions:

Email: [email protected]

Urgent cases: Freeze your account immediately via the Platform settings (Security → Account Freeze), then contact us. Do not share passwords or 2FA codes via email.

Legal, Compliance & Regulatory Inquiries

Email: [email protected]

For AML/KYC questions, sanctions, or regulatory matters (including FCA registration queries).

Privacy & Data Protection

Email: [email protected]

For data subject rights requests (access, rectification, erasure under UK GDPR), cookie questions, or privacy concerns.

Submit a Request (Form)

Please do not include sensitive information (passwords, private keys, full wallet addresses) in this form.
Important Reminder: Cryptoassets are high-risk. We do not provide investment advice. If you have lost funds due to fraud or unauthorized access, contact your local police and report to Action Fraud (UK) or equivalent authority in your country.

Regulatory Contacts (UK)

Financial Conduct Authority (FCA): www.fca.org.uk

Information Commissioner’s Office (ICO): www.ico.org.uk

Action Fraud (report fraud): www.actionfraud.police.uk